Curtainsx is committed to delivering quality custom curtains and window coverings, supported by responsive customer service. The policies below set out how shipping, returns, warranty, privacy and payments work, so you can order with clear expectations from the start. If you have any questions, our customer support team is ready to assist.

Shipping Policy

Curtainsx ships worldwide to supported destinations.

• Processing time: All curtains are custom made to your specifications, so processing time varies by product and order details. Delivery typically takes 2 to 3 weeks. Please refer to the information provided at checkout, or contact our team for clarification.
• Shipping methods: We arrange shipping for eligible orders to supported destinations worldwide.
• Tracking: Your order confirmation and shipping updates include the delivery and tracking information available for your order.
• Delays: Delivery times may vary depending on the destination, the carrier, customs procedures and other circumstances beyond our control.

Returns and Exchanges

Return and exchange options depend on the product purchased and the terms that apply to it. Please review them before placing your order.

• Eligibility: Custom made curtains are produced to your exact specifications and cannot be returned for a change of mind.
• How to request assistance: Contact our support team at support@Curtainsx.com or +1 (647) 739-2120 for any return or exchange inquiry.
• Refunds: Refund eligibility, processing times and conditions are governed by our published return and refund terms.
• Damaged or incorrect orders: If your order arrives damaged or incorrect, please send photos and contact us promptly. Once the issue is confirmed, we will work with you on a resolution, which may include a replacement.
• Order changes and cancellations: Changes or cancellations can be requested before production begins. Once production has started or the order has shipped, changes can generally no longer be made.

To confirm your sizes before ordering, please see our guide on how to measure for curtains.

Warranty Policy

Curtainsx provides quality window coverings together with clear product information.

• Coverage: Warranty availability and terms vary by product.
• Details: Please review our warranty page for covered defects, exclusions and conditions.
• Claims: Contact our support team for guidance on product concerns and warranty inquiries.

Privacy Policy

We respect your privacy. Personal information is used to process orders, arrange delivery and provide customer service, in accordance with our privacy policy and applicable legal requirements. Our privacy policy explains what information we collect, how payments are processed, how your data is protected and what rights you have.

Payment Policy

Our checkout is designed to be convenient and secure.

• Payment methods: Available payment methods are displayed at checkout.
• Security: Payments are processed through the payment services provided on our website. Please review the payment information shown at checkout before completing your purchase.

Customer Support

Our team can assist with questions about orders, products, measuring, installation guidance, shipping and product details. Curtainsx does not provide in-home measuring or installation services. Our help center and technical tips offer practical guidance for completing these steps yourself, or you may arrange installation with a qualified local professional.

• Phone: +1 (647) 739-2120
• Email: support@Curtainsx.com
• Address: Suite 504, 43 Church Street, St. Catharines, Ontario, Canada

Explore our range of custom curtains and request free fabric samples before you order.

Policy FAQs

Does Curtainsx ship worldwide?
Yes. We arrange shipping to supported destinations worldwide.

How long does delivery take?
Delivery typically takes 2 to 3 weeks, depending on your order and destination.

Can custom curtains be returned?
Custom made curtains cannot be returned for a change of mind. If there is a manufacturing defect or an error on our part, please contact us and we will review the issue.

What should I do if my order arrives damaged?
Please take photos and contact us right away. We will advise you on the next steps.

Can I change my order after it has been placed?
Yes, provided production has not begun. Please contact our team as soon as possible.